Delivery Information
YOUR DELIVERY ADDRESS
Your delivery address should be one that can readily receive the items. A work address is perfect or the address of a family member who is at home during the day. In Summer we only deliver within the express post network. If your postcode is outside this network get a friend, relative to accept delivery..again preferably to a work address. If there is any doubt about your location, just ask us - we'd be pleased to help you.
HOW LONG DOES IT TAKE?
When ordering please add a note to let us now when you need the items. We will follow your timing instructions. Deliveries are usually aimed for the end of the next week after ordering. Allow up to 7 working days for production and delivery. For urgent orders pls call us to discuss your needs. We will also email you when they have been dispatched so you know they are on the way.
CAN I PICKUP FROM THORNLEIGH SYDNEY? YES!
Yes, you can preorder and collect from us in Thornleigh Sydney or we can delivery Australia wide. Collection times are usually between 10-2.30pm on Wednesday Thursday or Friday of each week. Your collection time will need to be booked in with staff so we can be sure to connect with you. When placing your order at checkout there is a section for added notes. Please put in your request for pickup timing or contact us to discuss your needs.
HOW MUCH IS DELIVERY? (delivery rates exclude gst)
| Quantity | Sydney metro | NSW Regional | Melbourne, Brisbane and Canberra | Other |
|---|---|---|---|---|
| 2.5kg | $32 | $32 | $32 | $32 |
| 4kg | $36 | $36 | $36 | $36 |
| 10kg-14kg | $36 | $44 | $44 | Contact Us |
HEAT PROTECTION
Our packages mostly travel overnight in the express post delivery network. During November - March - Depending on weather and location we use ice packs and or thermal bags or styro or foam packaging. Heat protection is free however If ordering a large quantity to warm and distant areas we may recommend styro boxes or refridgerated transport at additional cost.
SUMMER - WHEN SHOULD I ORDER FOR MY SPECIAL DAY?
You can order a delivery at any time. Ordering chocolate is one thing you CAN do ahead of time and tick it off your todo list. We always use buttons with nearly a year expiry. Since our specialty is fresh chocolate we recommend ordering up to 3 months in advance to take advantage of the freshness and make looking after the order easier at your end.